Delivery, Payments and Returns

Delivery

Sheppy’s Cider will not sell or deliver alcohol to persons under 18 years of age.

All products are subject to availability. In the event that an item is out of stock, and cannot be delivered within that timescale, we will contact you to discuss the situation before processing the order.

UK mainland standard delivery charges.

Sheppy’s Cider will only deliver to addresses within England and Wales only. If you would like Sheppy’s products delivered to you and you are outside of mainland England or Wales please contact 01823 461233 for a quotation.

Orders will be dispatched within 48 hours Mon to Friday with an estimated delivery time of 2-4 working days from when you place the order.

Where Bank or Public Holidays occur delivery will be delayed. 

Occasionally, for reasons beyond our control, our chosen courier may not be able to deliver within the specified time frame therefore, if you are ordering for a special date or event, then please order in advance leaving time for any possible delay in delivery.

Sheppy’s Cider cannot be held responsible for, and cannot accept the return and refund of deliveries that do not arrive on time due to the fault of the courier

Sheppy’s Cider must be notified immediately of any breakages, shortfalls or missing deliveries errors and omissions excepted.

 

Payment

Full payment must be made prior to dispatch of the products, by credit /debit card.  We accept all major debit/credit cards but unfortunately we cannot accept Diners Club or American Express.

In the event of non-authorisation of payment by your card issuer we will contact you by telephone or email.  We cannot accept liability for any losses or costs incurred or sustained by customers who transmit credit or debit card information.

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.

The total cost of your order is the price of the products ordered plus delivery charges.

Please do not send us payment information using email.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us we will not be liable for any delay or non-delivery.

 

Returns

By using a specialist delivery service and packing our ciders carefully in high quality boxes we have tried to ensure that your purchases arrive in the same condition they left us.  However, breakages may occasionally happen, similarly goods may occasionally be faulty.

If you are not satisfied for any reason with your purchase, we must be notified within 3 working days of receipt of order and the damaged or faulty goods should be returned within 7 days.

A credit for the goods will be made within 14 days or replacements will be dispatched within 3 working days of receipt of these goods.

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